Privacy & Terms


This page details all of the relevant information on the types of data Engagement Factory collects about you whilst using this service, and how your data is processed.

What data is being collected

Engagement Factory collects several different types of data in order to provide and improve our service to you.

  • Personal Data:
    Whilst using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (‘Personal Data’). Personally identifiable information may include, but is not limited to: Email address, Name, Job title, Address details, Gender, Phone number, Cookies and Usage Data.

    We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You can opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

  • Usage Data:
    We may also collect information about how our Services are accessed and used by you (‘Usage Data’). This Usage Data may include information such as: your computer's Internet Protocol address (e.g. IP address); browser type; browser version; the pages of our Service that you visit; the time and date of your visit; the time spent on those pages; unique device identifiers and other diagnostic data.

  • Tracking & Cookies Data:
    We use cookies and similar tracking technologies to track activity on our Service and to retain information about that activity.

    Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and are stored on your device. Other tracking technologies we use include: beacons, tags, and scripts to collect information used to improve and analyse our Service.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

    Examples of Cookies we use: 
    • session cookies (we use these cookies to operate our Service)
    • preference cookies (we use these cookies to remember your preferences and various settings).

      Why is this data being collected?

      We use this information to provide clients with the best possible service, including the provision of training, custom content, and focused client events. We will not sell your personal information to any third parties, or share it without your explicit prior consent.

      Who is collecting it?

      Data is collected across different systems managed by Engagement Factory. This could be via applications, social media widgets, forms or hard copy paper.

      How is data collected?

      Data is collected across different systems managed by Engagement Factory. This could be via applications, social media widgets, forms or hard copy paper.

      Data retention

      We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

      We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.


      We have taken comprehensive technical and organisational measures to protect the database in which your data is kept against unauthorised access, unauthorised use, theft or loss. Our security measures are regularly evaluated and adapted so that we can continue to provide a high level of protection.

      Changes to this Privacy Policy

      The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended that you check this page often, referring to the date of the last modification listed at the bottom. If you object to any changes to this Policy, you must cease using the Service therewith, and can request that Engagement Factory remove your Personal Data from their systems. Unless stated otherwise, the then-current privacy policy applies to all Personal Data that Engagement Factory holds about Users.

      Legal Action

      Your Personal Data may be used for legal purposes by the Data Controller in Court, or in the stages leading to possible legal action arising from improper use of this Application or other related services. You understand that under these conditions, the Data Controller may be required to reveal personal data upon request of public authorities.

      Legal Information

      Notice to European Users: this privacy statement has been prepared in fulfilment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies and in respect of the General Data Protection Regulation (GDPR) May 2018. This privacy policy relates solely to this Application.

      Contact and queries

      You have the right to access, rectify, and delete your personal data. To do so, send your request to the Data Privacy Officer at Engagement Factory.